Question 1

What is Digital Gold?

Accepted Answer

Digital Gold allows you to purchase 24K pure gold in any denomination, starting from just ₹100. The gold is stored in insured vaults and you can sell or redeem it as jewellery at any time.

Question 2

What is the minimum investment amount?

Accepted Answer

You can start investing in digital gold or silver with as little as ₹100. There's no maximum limit, and you can set up daily, weekly, or monthly auto-investments.

Question 3

Is my investment safe?

Accepted Answer

Yes, all investments are stored in secure, insured vaults. Your holdings are 100% backed by physical gold/silver. We partner with trusted custodians and maintain full transparency.

Question 4

How do I track my investment portfolio?

Accepted Answer

You can track your portfolio in real-time through our mobile app. The app shows your current holdings, investment history, profit/loss, and live market rates.

Question 5

How do I redeem my digital gold for jewellery?

Accepted Answer

Simply visit any Sri Sai Jewellers branch with your app. Choose from our exquisite collection, and your digital gold balance will be adjusted accordingly. You can also convert to physical gold coins.

Question 6

Can I sell my digital gold for cash?

Accepted Answer

Yes, you can sell your digital gold anytime at the current market rate. The amount will be credited to your bank account within 2-3 business days.

Question 7

What payment methods are accepted?

Accepted Answer

We accept UPI, Net Banking, Debit/Credit Cards, and Wallets. All payment transactions are secured with bank-grade encryption.

Question 8

Are there any hidden charges?

Accepted Answer

No, we maintain complete transparency. The only charges are the standard GST (3% on gold) and a small making charge for jewellery redemption. No hidden fees.

Question 9

What purity of gold do you offer?

Accepted Answer

We offer BIS Hallmarked gold jewellery in 22K and 24K purity. All our jewellery comes with a purity certificate and warranty card.

Question 10

Do you offer custom jewellery designs?

Accepted Answer

Yes! Visit any of our branches to discuss custom designs with our expert craftsmen. We can create bespoke pieces tailored to your preferences.

Question 11

What is your return/exchange policy?

Accepted Answer

We offer a 7-day exchange policy on all jewellery purchases. Lifetime exchange is available with applicable making charges for the new design.

Question 12

How does the redemption process work?

Accepted Answer

Step 1: Choose to redeem via the app. Step 2: Select jewellery or gold coins. Step 3: Visit any branch to collect. Step 4: Your digital gold balance is adjusted instantly.

Question 13

Can I partially redeem my holdings?

Accepted Answer

Yes, you can redeem any amount from your digital gold/silver holdings. You don't need to redeem the entire balance at once.

Question 14

How many branches does Sri Sai Jewellers have?

Accepted Answer

We have 2+ branches across Telangana and Andhra Pradesh. Visit our Branches page for detailed locations, working hours, and contact information.

Question 15

Do I need an appointment to visit a branch?

Accepted Answer

No appointment is needed for regular visits. However, we recommend booking an appointment for custom design consultations and large redemptions for a smoother experience.

Question 16

Where can I download the Sri Sai Jewellers app?

Accepted Answer

The app is available on Google Play Store and Apple App Store. Search for 'Sri Sai Jewellers' or visit our Download page for direct links.

Question 17

What features does the app offer?

Accepted Answer

The app offers digital gold/silver investment, portfolio tracking, live rate alerts, QR code redemption, investment goals, AI assistant, rewards program, and much more.

Question 18

Is my data secure on the app?

Accepted Answer

Absolutely. We use bank-grade encryption and follow strict data privacy guidelines. Your personal and financial information is never shared with third parties.

Frequently Asked Questions